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Can I request or exchange?
GENERAL TERMS AND CONDITIONS
In these General Terms and Conditions, “WaiMan Sports”, “Wai Man Sports Hong Kong ”, “we” or “us” means Hong Kong Wai Man Sports Group Ltd and “you”, “user” or “customer” means any person or entity which places an order with us and/or uses any functions on our website.
These General Terms and Conditions shall not be applicable to any persons or entities who/which are not dealing as consumers, which may include B2B members, persons who purchased the product(s) for purposes which do not correspond to reasonable individual or household needs (subject to the Assessment (as defined below)), companies, professionals, businesses, NGOs, clubs, schools or government bodies.
We may revise these General Terms and Conditions at any time and from time to time without prior notice. Revised versions of these General Terms and Conditions shall appear on our website and are rendered effective immediately. Continued placing an order with us or use of our website upon any such changes signifies your consent to or acceptance of such amendments.
To the fullest extent as permitted by the relevant laws and regulations, should any dispute, inconsistency or controversy arise, Wai Man Sports Hong Kong retains the right to accept or refuse the request for refund or exchange, and this decision shall be final.
Refund/Exchange Eligibility Criteria
If there is any damage to our product delivered to you in case of an Online Purchase, regardless of whether you are a WaiMan Sports member or Non-WaiMan Sports member, you undertake to notify us of the damage in writing within twenty-four (24) hours from the time of delivery of the products failing which we may assume that there is no damage to the aforesaid product.
Subject to the foregoing, save where there is product quality issue, each product is allowed Refund/Exchange once only, such product for Refund/Exchange must be in a saleable condition. Further, the original packaging and labelling must be presented upon the Refund/Exchange. Our WaiMan Sports team will carry out the assessment of the conditions of the product(s) in question (“Assessment”) and will reserve the right at its sole and absolute discretion to determine whether the requested Refund/Exchange can be accepted.
We will not accept any Return for the following products:
- Products that were/are obtained by you via Return unless a quality issue arises at the time of obtaining such products;
- Perishable products, personal safety equipment and personalized products including but not limited to underwear, socks, footwear and swimwear;
- Products that were/are used without paying due regard to the instructions and/or directions provided by the user manual or attached or affixed to the packing or the product itself (as the case may be);
- Products that were/are damaged due to use for longer than service life or improper purpose
- Products which exhibit material differences from their original condition; and
- Products with unclean appearance.
- Products which have been obtained by unlawful means; and
- Food and beverage that passes the expiry, “use by” or “best before” date after the day of purchasing.
Return & Refund Procedure
- For In-Store Purchase(s), bring the product(s) you wish to return to WaiMan Sports Store in Hong Kong along with your Member ID and/or the proof of purchase (either a receipt or a formal invoice which identifies the product(s) unequivocally). If the purchase is made with a credit card, bring also the same card.
In the event that you fail to produce and present the proof of purchase (either a receipt or a formal invoice which identifies the product(s) unequivocally) at the time of request for Return & Refund, we will not be able to process your request.
- For Online Purchase(s), bring the product(s) you wish to return to WaiMan Sports Store in Hong Kong along with your Member ID or the email address or the phone number of your membership account used for the purchase.
Based on the Assessment (subject to the limitations referred to in Refund/Exchange Eligibility Criteria), our WaiMan Sports team will, at its sole and absolute discretion, determine whether the product(s) may be eligible for a refund. In case of an accepted Return & Refund, we will make the full refund of the purchase price through the same means of payment at the time of purchase of the returned product(s).
